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How to Check the Status of Your Blix Bike Order

Eddy
  • Updated

1. How to Check Your Order Status Online

  • Locate your order number (e.g., C#59024) and click on it to view the status.

  • If your order has been shipped, you’ll see a tracking number and a link to the carrier’s website (e.g., FedEx, UPS, Amazon).


2. What to Do If Your Order Hasn’t Shipped Yet

  • If your order status shows “Processing” or “Pending,” it means your item is being prepared for shipment.

  • For pre-order items or backordered parts, we’ll provide an estimated shipping date as soon as it’s available.

  • If you need your order urgently, contact us at support@blixbike.com or call (855) 655-2549 Mon-Fri 9am-4pm for assistance.


3. How to Track Your Shipment

  • Once your order has shipped, you’ll receive an email with a tracking number.

  • Use the tracking number to monitor your package’s progress on the carrier’s website.

  • If the package is marked as “Delivered” but you haven’t received it:

    • Check around your property (e.g., porch, garage, or with neighbors).

    • Contact the carrier directly to report the issue.

    • If the package is confirmed lost, let us know, and we’ll assist with a replacement or refund.


4. What to Do If You Haven’t Received a Tracking Number

  • Check your spam/junk folder for the shipping confirmation email.

  • If you still can’t find it, contact us with your order number, and we’ll provide the tracking details.


5. Common Reasons for Delays

  • High Order Volume: During peak seasons, processing times may be longer than usual.

  • Backordered Items: Some parts or accessories may be temporarily out of stock.

  • Shipping Carrier Delays: Weather, holidays, or other external factors can impact delivery times.


6. How to Contact Us for Order Updates

  • If you need further assistance, please reach out to us at:

  • Provide your order number and any relevant details to help us assist you faster.


Pro Tips for Customers:

  • Save your order confirmation email for easy reference.


  • Sign up for shipping notifications from the carrier to stay updated on your package’s status.


  • If you’re not home during the delivery window, consider redirecting the package to a secure location or scheduling a pickup.

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