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Return Terms and Process

Angelo
  • Updated

Need to Return an Item?

At Blix, we pride ourselves on having a team of knowledgeable Technical Support and Customer Experience representatives. Most issues with any Blix product can be solved by contacting us at:

https://support.blixbike.com/hc/en-us/requests/new

(855) 655-BLIX [2549]

We are always happy to provide as much assistance as needed in order to troubleshoot any challenges you encounter with your Blix. However, if you find that you are still experiencing issues with your e-bike, you can fill out a return request form here.

Have this information ready when filling out the form:

  • Your Order Number
  • Reason for Return (we are always looking to improve our product so any information is helpful!)
  • Photos of the Return Packaging

Blix has a 14-day return period from time of shipment for any orders. To see the full Returns and Exchanges terms, click here. A restocking and shipping fee will apply, see below for details.

Items must be in original packaging, unused and in new condition. For returns that include a battery, the associated keys must be also returned. If you lost the key, please let us know.

 

 

Our Return Policy

 

e-Bikes

You can return your bike for a replacement or a refund within 14 days after the shipment date. A $150 shipping fee will apply. The bicycle must be in new condition, unused, and free from any scratches or damage. Your order must be returned in original packaging. The customer is responsible for any damages that occur during return shipping. If any parts of the bike need to be replaced, the part itself, and not the bike, will be replaced.

 

Parts & Accessories

Parts and accessories may be returned within 14 days after purchase if in new condition, meaning unused and free from any scratches or dirt. The customer is responsible for any related shipping costs.

 

Non-Refundable Items

  • Items that are past 14 days of the shipping date.
  • Items that use the return label 14 days after it has been issued.
  • Items that are used, dirty/damaged, or not in original packaging.
  • Batteries
  • Items sent back without prior written confirmation of return from a Blix employee.
  • Any special/offer with terms of that sale is final.
  • Items purchased through any 3rd party other than Blix; customers must go through point of purchase.

 

Return Process

All returns must be approved by Blix in writing. All returns are inspected upon arrival at Blix Headquarters. Once the return has passed inspection, the return will be processed minus the applicable fees. If the item does not pass inspection, it is the customer’s responsibility to send Blix a return label to retrieve their goods. Items not retrieved within 60 days of informing the customer it has not passed inspection will be considered abandoned goods.

The inspection process typically takes 7-10 business days to complete. Once the inspection is finalized, a refund will be issued to the account used for the original purchase.

 

 

Cancellations

You have the option to cancel/refund your order at any time as long as the order has not been fulfilled and shipped. If the order has already been shipped or has a label affixed, you can contact our team for more information on how to return an item for a refund. 

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