Return Terms and Process
Need to Return an Item?
At Blix, we pride ourselves on having a team of knowledgeable Technical Support and Customer Experience representatives. Most issues with any Blix product can be solved by contacting us at:
(855) 655-BLIX 
We are always happy to provide as much assistance as needed in order to troubleshoot any challenges you encounter with your Blix. However, if you find that you are still experiencing issues with your e-bike, you can fill out a return request form here.
Have this information ready when filling out the form:
- Your Order Number
- Reason for Return (we are always looking to improve our product so any information is helpful!)
- Photos of the Return Packaging
Blix has a 30-day return period from time of shipment for any orders. To see the full Returns and Exchanges terms, click here. A restocking and shipping fee will apply, see below for details.
Items must be in original packaging, unused and in new condition. For returns that include a battery, the associated keys must be also returned. If you lost the key, please let us know.
Our Return Policy
You can return your bike for a replacement or a refund within 30 days after shipment date. A restocking fee of 25% of the item cost plus a $150 shipping fee will apply. The bicycle must be in new condition, unused and free from any scratches or damage. Your order must be returned in original packaging. The customer is responsible for any damages that occur during return shipping. If any parts of the bike need to be replaced, the part itself, and not the bike, will be replaced.
Parts & Accessories
Parts and accessories may be returned within 30 days after purchase if in new condition, meaning unused and free from any scratches or dirt. A restocking fee of 25% will apply. The customer is responsible for any related shipping costs.
- Items that are past 30-days of the shipping date.
- Items that are used, dirty/damaged, or not in original packaging.
- Items sent back without prior written confirmation of return from a Blix employee.
- Any special/offer with terms of that sale is final.
- Items purchased through any 3rd party other than Blix; customers must go through point of purchase.
- Items that used the FedEx return shipping label past 30 days from receiving it from Blix.
All returns must be approved by Blix in writing. All returns are inspected upon arrival at Blix Headquarters. Once the return has passed inspection, the return will be processed minus the applicable fees. If the item does not pass inspection, it is the customer’s responsibility to send Blix a return label to retrieve their goods. Items not retrieved within 60 days of informing the customer it has not passed inspection will be considered abandoned goods.
After inspection of the returned item, Blix will notify you if the return has been approved or provide reasons if it has been rejected. The account you used during the purchase of your order will be refunded within 5-7 business days after the return has been approved.
You have the option to cancel/refund your order at any time as long as the order has not been fulfilled and shipped. If the order has already been shipped, you can contact our team for more information on how to return an item for a refund.