Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Mileage is available on your display at the bottom of the screen, labeled "ODO". If you are unable to get the bike mileage, please put 0.

Please provide your street address, city, state, and zip code.

For majority of Blix bikes, the serial number is stamped into the frame on the bottom bracket (where the pedal arm rotates). For Packas, it's usually stamped into the underside of your frame, just below where the cranks meet your frame! Along with typing out your serial number, please attach a photo of the serial number below. Please attach a photo or video of the problem you are experiencing below. This will provide our team with a visual verification to properly diagnose the issue and provide you with the best course of action.

Add file or drop files here